#小道消息# BlueVM正在增加客服以改善客服质量

BlueVMBlueVM这家已经在业界有一阵子了,特别是在成立的初期,性价比很突出,但是在2014年这段时间来,不少客户都在埋怨这家的售后存在诸多的问题,主要是回复不够及时,这也使得BlueVM的口碑急转直下。但是最近部分客户收到了来自BlueVM的邮件(查看下文),具体的内容在于BlueVM目前正在针对这一问题展开行动,具体的措施在于聘请了3名新的客服,并声称会增加增加服务器来提高自己的在线率并防止一些滥用行为。当然,商家的话放着50%的可信度即可,具体怎样,不妨擦亮眼睛一同监督。

It's a new year and I'd like to discuss some of the changes we're making around BlueVM to make our services better for each of our clients. Last year we didn't live up to our expectations and we're working incredibly hard to change that in the coming year. Here's a quick overview of the changes we're making:

We've brought on three additional staff members; two support technicians and a dedicated systems administrator. We've also introduced higher monitoring and faster system down alerts.

In addition we're working on a new server build which when complete should make our systems have increased uptime and prevent abuse. We're about to start having customers test out our new builds so if you're interested feel free to email admin@bluevm.com.
Which leads me to my next point: If there's something you feel we can improve on feel free to let us know and we'll gladly look into it. It's our mission to provide you with great support and uptime... if for some reason we aren't living up to that let me know and I'll fix it.

Finally to welcome in the new year we're offering 90% off all of our VPS plans (for either the first month or first quarter of the year). You can use the coupon code: 90PERCENT while checking out to get this discount applied to your invoice. That means you can order a BLUE4 quarterly for $3.00 for the beginning of the year.

Please feel free to submit a ticket with us if you have any questions or concerns.

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关于作者: 微魔

小微魔,大智慧!

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